Payment

Ways to pay your bill

1. Paying by Direct Debit

2. Paying by online

3. Paying by cheque or postal order



Paying by Direct Debit



  1. How do I set up a direct debit?or How do I change my direct debit details?

You can change details or set up a direct debit by calling on 040434400 options 2 accounts. You’ll need your

  • Bank account number

  • Sort code for your current account, and Wicklow Broadband account number (this can be found on any past bill).

Alternatively, you can download a direct debit mandate form and customer details form. Complete it in and send it back to us.

  1. When will my direct debit come out of my account?

Your direct debit will come out of your account on 8th of every month 30 days after your connection installed – you will receive direct debit note. However there may be delays of up to 7 days if your Payment Due Date falls on a weekend or a bank holiday.

If it's more than a week after your Payment Due Date and your direct debit has not been taken out, please contact 040434400 options 2 account.

  1. Can I change the timing of my direct debit if it doesn't suit me?

  2. I don’t have enough in my account to cover my direct debit. What can I do?

Simply contact our account on 040434400 option 2.

  1. Do I get my bill before my direct debit is taken from my account?

  2. I have not received a bill but a direct debit was taken out?

Yes, you should always receive a bill before your direct debit is taken out.

If you haven't received a bill or bill notification email there may be a problem with your contact details, please call our Customer Service team on 01 52 42 125 as we might not be able to contact you if this is the case.

Domestic connection

If you’re a domestic customer, you’ll get a letter confirming your direct debit amount and when it’s due to be taken from your account. Your direct debit will come out of your account at the same time every month, and you’ll receive a statement on your account every 12 months.

  1. Can I temporarily suspend my direct debit?

If you want to suspend your direct debit, just call us at least 5 days before your payment due date so we can stop your payment from being initiated. You can then pay your bill using any of our available payment methods. (Please note that: 4.5 should a Subscriber’s payment fail for any reason that is due to the Subscriber, Wicklow Broadband shall apply an administration charge of €10 for each and every event of failure.)

You can also make non-direct debit payments without cancelling your direct debit. If you make a payment up to 5 working days before your next bill is due to be paid, your direct debit amount will be reduced. After that, we'll carry the payment over to your next bill so you will have less to pay next time.

If you’re having difficulty paying the outstanding balance on your account, please contact us on 040434400 options 2. So we can arrange a payment plan that suits you.

  1. How do I cancel my direct debit?

You can cancel your direct debit at any time by writing to us.

You may choose to contact your bank as well but this isn't necessary. However, if you cancel your direct debit with your bank without letting us know as well, we may request payment from your bank as normal and you will incur a charge from Wicklow Broadband when your bank refuses the payment request

Remember, if you cancel your direct debit, your service will disconnect on the date.

  • 4.6 Should it arise that a Subscriber’s service is disconnected by Wicklow Broadband following continued payment failures, or non-payment, a reconnection charge of €25 - €50 shall be levied and must be paid by the Subscriber prior to reconnection by Wicklow Broadband.

  1. I don't want to pay by direct debit. What are the alternatives?

If you choose not to pay by direct debit, Wicklow Broadband also offers you a range of other options for making 4 or 12 monthly advanced payments on your bill:

  • By Post cheques or postal order

Please make cheques or postal order payable to Wicklow Broadband Ltd. and print your Wicklow Broadband Account Number on the back of your cheque or postal order - without this we won't be able to credit your account. Please allow up to 5 days to clear.

You can post all cheques to: Wicklow Broadband Ltd

Account Department

Casa Henri

Kendlestown,Hill

Delgany. Co.Wicklow

  • By Laser or credit card by calling on 040434400 option accounts.

Through your bank or building society (at your branch, using online/telephone banking or setting up a standing order)

You will need:

  • Wicklow Broadband Limited bank details are: Bank of Ireland,

Greystones, Co. Wicklow,

Account No – 47192935,

Sort Code – 901132

(Please always include the customer account ref no. (WB…..) or invoice number . Unidentified payments will delay delivery until we figure out where they came from.)